Precision Cooling. Global Service.
With our divisional global service network, we ensure first-class customer service. We are wherever you are.
Organised locally. Networked globally.
The high quality of our products is a key factor, especially when it comes to service. Our team consists of more than 500 service partners worldwide and ensures every day that we maintain the high quality in which our products leave our production facilities.
We're where you are!
With our permanent service centres in Germany, USA, China & India, we are ideally positioned globally to coordinate our more than 500 service partners locally. For a flexible, reliable service network with short response times. For you, this means fast help when service is required.
REQUEST SERVICE SUPPORTShort response time.
Global service network. Flexible & reliable.
Local for local.
Service competence & expert know on site.
Global standards.
Highest quality requirements as a standard.
Brand-independent.
We can help you, no matter which brand of chiller you have.
Faceless call centre agents? Not with us.
With us, you'll be in direct contact with the manufacturer.
Our team takes care of your issues personally. In most cases, one contact person will accompany you throughout your entire chiller life.
Our team consists of experts, some have completed their training with us. And all of them regularly undergo further training with in-house training courses and external certification programmes. In this way, we also ensure that you receive competent support and accompaniment.
“What makes our service strong? Close collaboration across borders. We bring together the expertise of our divisional sites and service partners worldwide. So our customers get fast, reliable support wherever they are.”
Dominik Sandler
Director Service EMEA
We will help you. No matter where you are based.
Our team of experts is always at your side regardless of your location. We take your request and ensure that you are helped quickly and easily. We also help you with service measures for chillers from other manufacturers. Our service experts know your chiller and ensure that everything runs smoothly.